Contact Centres

The Dragon Network established in 2013 started as an Insurance Broker, initially offering general insurance and protection products to its clients. We built a small contact centre of 20 agents that boasted a robust compliance function, and highly accurate reporting to help manage our business effectively. Overtime, it became evident that support for similar size businesses in the industry was very limited, and there was an unacceptable number of failures in the market.

With this in mind, we began consulting other brokers, and in turn, took on appointed representatives under our FCA License. Our unique proposition allowed contact centres within our network to build large volume operations, whether they had 1 agent or 100 agents, without compromising on compliance and quality. We provide our network with everything to hit the ground running including training, support, sales systems, in-depth reporting for efficient book management, direct access to underwriters and account managers, and access to our whole of market panel of insurers.

We fast became the principal of choice for contact centres, and in a challenging industry, insurers were happy with any appointed representative providing they were under The Dragon Network, as they knew our systems and processes were of the highest standard. With regular voluntary audits of our business accounts and market leading compliance processes.

As a business, we had always planned on entering the mortgage and lending industry, and the best way to do this, we felt, was to test and trial all the systems and processes internally, before looking to build our own network proposition. We built a team an internal team of advisors, predominately advising on mortgages and secured loans, and we explored as many advisors’ tools as possible to find the best ones, both from a broker perspective and from the perspective of the client.

As a network we look for like-minded partners that were forward thinking, adaptable to the fast-changing market, and have a key focus on compliance and efficiencies, to stay ahead of the competition.

Following many conversations with advisors and firms with existing networks, it became clear where the frustrations lay, and what the pain points were. The feedback was consistent, in short, they were:

  • Rigid and dated sales systems
  • Lots of duplicated work, entering the same information many times into systems
  • A serious lack of support after joining a network
  • Anti-business compliance functions
  • Slow turnaround on file checks
  • No bespoke proposition for trainee advisors to reach CAS status

We have gone above and beyond to build a package for contact centres that does not fall into any of these categories and will continuously be looking for the best market solutions to stay ahead of our competitors, which is something our members, will continue to benefit from throughout our relationship.

If you have a contact centre or would like to start a volume driven campaign then please get in touch today and one of our friendly team will be happy to answer any questions you may have.